Return Policy
Returns and Exchanges Policy
At ElegantVeils.com, a Christian Expressions® company, we want you to be pleased with your purchase. Please review this policy before returning merchandise.
Return and Exchange Eligibility
Returns and exchanges must be postmarked within 20 days of receiving the merchandise and must be returned before the First Communion or other wear date provided with the order.
To qualify:
- Merchandise must be unworn and in its original condition.
- An item may be tried on for fit or appearance but may not have been worn for an event.
- All original tags must remain attached in their original location.
- Merchandise must be free from stains, makeup, odors, perfume, smoke, pet hair and other signs of wear or use.
- The veil or accessory must be returned in appropriate protective packaging.
- Clearance and final-sale items are not returnable.
Christian Expressions® reserves the right to refuse merchandise that does not meet these requirements.
Special One-Veil Refund Policy
We strongly encourage customers who are unsure about veil length, headpiece type or attachment style to contact us before placing multiple orders.
How to Request a Return or Exchange
Include a note inside the package with:
- Full name and billing or shipping address
- Order number
- Email address and telephone number
- Product name or item number
- Whether you are requesting a refund or exchange
- The requested replacement item, if applicable
For exchanges, providing more than one acceptable replacement choice may help because First Communion inventory can change quickly.
Return Shipping Address
Use a trackable and insured shipping method and keep the tracking number and receipt until the return is complete.
Return Shipping Costs
Customers are responsible for the cost of shipping merchandise back to Christian Expressions®, except when we shipped an incorrect item or the merchandise was received damaged. Original shipping charges and optional expedited charges are generally non-refundable.
Exchanges Within the United States
For an eligible exchange within the United States, Christian Expressions® will pay for one standard ground shipment of the replacement merchandise. The customer is responsible for shipping the original merchandise back to us. Replacement merchandise is subject to availability.
Refund Processing
Returned merchandise is inspected after receipt. Approved refunds are processed within 20 days after the return is received. Please allow additional time for the bank or card issuer to post the credit.
Damaged or Incorrect Merchandise
Contact us before returning an incorrect or damaged item. Include your name, order number, item number, a description of the issue and photographs when applicable so we can provide the appropriate instructions.